Terms & conditions WEBSHOP Alternate Skate

Company details

Alternate Skate

Jonah De Smet

Guido Gezellestraat. 30, 9900 Eeklo


Ondernemingsnummer: 0751703577

BTW nummer: BE 0751703577


Article 1: General Terms

The e-commerce website of Alternate Skate, a sole proprietorship with registered office at Guido Gezellestraat. 30, 9900 Eeklo BTW BE 0751703577, offers its customers the opportunity to purchase the products from its webshop online. 

These General Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via Alternate Skate’s web store, the Customer must expressly accept these Terms and Conditions, by which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional conditions of the Client are excluded, unless they have been accepted beforehand, in writing and expressly by Alternate Skate. 


Article 2: Price 

All mentioned prices are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer. 

If delivery, reservation or administrative costs are charged, this will be stated separately. The shipping costs depend on the type of shipment chosen by the consumer. 

– Collection at the address indicated: €0 

– Bike delivery in Gent and surrounding city’s: €0

– Shipping by post minimum €5.00

The statement of price refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.


Article 3: Offer 

Despite the fact that the online catalog and e-commerce website is made with with the largest possible care, it is still possible that the offered information is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind Alternate Skate. Alternate  Skate is, as far as the accuracy and completeness of the offered information is concerned, only bound to an obligation of means. Alternate Skate is under no circumstances liable in case of manifest material errors, typesetting or printing errors. 

If the Client has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Client to contact our customer service department in advance via order@alternateskate.be. 

The offer is always valid as long as stocks last and can be adjusted or withdrawn at any time by Alternate Skate. Alternate Skate cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. 


Article 4: Online purchases 

The ordering procedure via the website  https://alternateskate.be is as follows: 

– Indicates the desired product. 

– Choose the right product variant; size, color, design. 

– Add the chosen product variant to the online shopping cart. 

– Once all desired products are in the shopping cart, one goes to the shopping cart to checkout. 

– Click on checkout. 

– Fill in the requested billing information. 

– Choose the payment method and pay. 

– When you have completed the order you will receive an email with an overview of the order placed. 

– As soon as the payment is received by us, your order will be processed. 

– Once the order has been processed you will receive an email from us that the order can be picked up / shipped, depending on your choice of shipping. 

The Customer has the choice between the following payment methods: 

  • By bank transfer to account number BE41 0018 8998 7810.
  • Stripe (Bancontact, Ideal)
  • Paypal

Alternate Skate is entitled to refuse an order as a result of a serious shortcoming on the part of the Client with respect to orders in which the Client is involved. 


Article 5: Delivery and execution of the agreement 

Items ordered through this webshop will be delivered in Belgium.

Delivery is done by Bpost or by own delivery within 2-3 working days after Alternate Skate has delivered the ordered product to a post office or has processed it. Bpost charges a minimum rate of €5,00.

Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Client’s place of residence within 10 days after receipt of the order and payment of the goods.

Any visible damage and/or qualitative defect of an article or any other shortcoming in delivery must be reported by the Client to Alternate Skate ASAP via order@alternateskate.be.

The risk of loss or damage is transferred to the Client as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk is already transferred to the Client upon delivery to the carrier, if the carrier has been instructed by the Client to transport the goods and this choice was not offered by Alternate Skate.


Article 6: Retention of title

The delivered articles remain the exclusive property of Alternate Skate until the moment of full payment by the Client.

The Client undertakes, if necessary, to draw the attention of third parties to Alternate Skate’s retention of title, e.g. to anyone who would seize the articles not yet paid for in full.


Article 7: Right of withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers, purchase articles online from Aternate Skate: https://www.alternateskate.be.

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The revocation period expires 14 calendar days after the day

  • “On which the Customer or a third party other than the carrier designated by the Customer acquires physical possession of the good”.on which the Customer or a third party other than the carrier and designated by the Customer acquires physical possession of the last item of property.”
  • “Where the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the last consignment or part.”
  • “On which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the first good.”

In order to exercise the right of withdrawal, the Client must inform Alternate Skate (Guido Gezellestraat. 30, 9900 Eeklo, order@alternateskate.be ) of its decision to withdraw from the contract by means of an unequivocal statement (in writing by post or e-mail). The Customer may, but is not obliged to, use the attached model revocation form for this purpose.

“The Customer may also fill in and submit the model withdrawal form or other unequivocally worded statement electronically via our website https://www.alternateskate.be . If the Customer avails himself of this option, we shall immediately send the Customer an acknowledgement of receipt of his revocation on a durable medium (by e-mail)”.

In order to comply with the revocation deadline, the Customer must send his notice concerning his exercise of the right of revocation before the revocation deadline has expired.

The Client must return or hand over the goods to Alternate Skate, Guido Gezellestraat. 30, 9900 Eeklo without delay, but in any event no later than 14 calendar days after the day on which it has communicated its decision to revoke the contract to Alternate Skate, Guido Gezellestraat. 30, 9900 Eeklo. The Client is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods are borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied with them, and instructions for use. 

If the returned product has in any way diminished in value, Alternate Skate reserves the right to hold the Customer liable and to claim damages for any diminished value of the goods resulting from the use of the goods by the Customer beyond what is necessary to determine the nature, characteristics and functioning of the goods.

All returned items shall be carefully examined. The principle herein is that the consumer may only inspect the item as he would be permitted to do in a store. 

Returned items may be fitted, but may not have been used. If an item is impaired due to the Customer’s use, this will be charged to the Customer.

If the Client revokes the agreement, Alternate Skate will reimburse all payments received from the Client up to that moment, excluding the standard delivery costs, within a maximum of 14 calendar days after Alternate Skate has been informed of the Client’s decision to revoke the agreement.

In the case of sales agreements, Alternate Skate may wait with the refund until it has received all the goods back, or until the Client has demonstrated that it has returned the goods, whichever is the earliest.

Alternate Skate will reimburse the Client using the same means of payment with which the Client has carried out the original transaction, unless the Client has expressly agreed otherwise; in any case the Client will not be charged any costs for such reimbursement.

The Client cannot exercise the right of withdrawal for:

  • The delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person;
  • Agreements whereby the Client specifically requested Alternate Skate has to visit him to carry out urgent repairs or maintenance there


Article 8: Guarantee

Under the Act of September 21, 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

In order to benefit from the guarantee, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Client’s home, the Client must contact Alternate Skate and return the item to Alternate Skate at his expense.

If a defect is established, the Client must inform Alternate Skate as soon as possible. In any case, each defect must be reported by the Client within a period of 2 months after its determination. After that period any right to repair or replacement will lapse.

The (commercial and/or legal) guarantee is never applicable to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, where applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.


Article 9: Customer Service

The customer service of Alternate Skate can be reached by e-mail at order@alternateskate.be and through any of our socials; Facebook: @AlternateSkateMedia, Instagram @alternateskate. Possible complaints can be directed to this address. Alternate Skate will contact every customer within 14 days and handle the complaint within working days and reply no later than the 20th working day after receipt of the complaint.


Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights available to Alternate Skate, in the event of non-payment or late payment from the date of the default, the Client shall automatically and without notice owe interest of 10% per annum on the unpaid amount. In addition, the Client shall automatically and without formal notice owe a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Alternate Skate reserves the right to take back the items not (fully) paid for.


Article 11: Privacy

The data controller, Alternate Skate, respects the Belgian law of 8 December 1992 relating to the protection of privacy in the processing of personal data.


Privacy policy

Alternate Skate processes personal data in accordance with this privacy statement. For further information, questions or comments about our privacy policy, please contact Alternate Skate at www.alternateskate.be and order@alternateskate.be.

Processing purposes

Alternate Skate collects and processes the personal data of customers for customer and order management (e.g. customer administration, follow-up of orders/deliveries, invoicing, solvency monitoring, profiling and sending marketing and personalized advertising).

Legal basis(s) of the processing

Personal data will be processed on the basis of article 6.1. (a) consent, (f) (necessary for the protection of our legitimate interest to conduct business) of the General Data Protection Regulation.

Insofar as personal data is processed on the basis of Clause 6.1. a) (consent), the customer has the right to revoke the consent given at any time.


Storage period

Personal data processed for customer management purposes will be retained for the period necessary to comply with legal requirements (e.g. in the field of accounting).

Right of access, correction, deletion, limitation, objection and portability of personal data

The customer is at all times entitled to inspect his personal data and may correct them (or have them corrected) if they are incorrect or incomplete, have them removed, have their processing restricted and object to the processing of personal data concerning him on the basis of article 6.1 (f), including profiling on the basis of those provisions.

In addition, the customer has the right to obtain a copy (in a structured, common and machine-readable form) of his personal data and to have the personal data forwarded to another company.

In order to exercise the aforementioned rights, the customer is asked to:

    himself/herself modify the settings of his/her customer account; and

  • send an e-mail to the following e-mail address order@alternateskate.be ;


Direct marketing

The customer has the right to object, free of charge, to any processing of his personal data for the purposes of direct marketing.


The Customer has the right to lodge a complaint with the Commission for the Protection of Privacy.


Google analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. Please note, however, that in this case you may not be able to use all features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Article 12: Use of cookies

During a visit to the site, ‘cookies’ may be placed on your computer’s hard drive. A cookie is a text file that is placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

This website uses:

  • First party cookies are technical cookies that are used by the site visited and that are intended to make the site function optimally. Example: settings made by the user during previous visits to the site, or still: a pre-filled form with data that the user has done during previous visits.
  • Third Party cookies are cookies that do not originate from the website itself, but from third parties, such as an existing marketing or advertising plug-in. For example, cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not, however, prevent further surfing on the website.
  • You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.


Article 13: Impairment of validity – non-avoiding

If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the other provisions. The failure at any time by Alternate Skate to enforce any of the rights listed in these Terms and Conditions, or to exercise any right thereof, shall never be considered as a waiver of such provision and shall never affect the validity of these rights.


Article 14: Modification of conditions

These Terms and Conditions are supplemented by other terms and conditions to which explicit reference is made. In case of inconsistency, these Terms prevail.


Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.


Article 16: Applicable law – Disputes

Belgian law is applicable, with the exception of the provisions of private international law on applicable law.

The courts of the Consumer’s place of residence have jurisdiction in the event of legal disputes. The Consumer may also contact the ODR platform (http://ec.europa.eu/consumers/odr/).